Terms & Conditions

Shipping Schedule and Policy

Shipping schedule for www.superiorna.com:

Retail order placed by 1 pm EST :Approximate ship date:

It is our policy to ship orders as soon as we are able for in-stock items. If we do not have an item in stock we will give you an approximation of when the items will ship and offer you all possible options for substitutions. Our preferred shipping method is UPS and we are able to offer discounted shipping on large and international orders. UPS expedited shipping is available. If the order is placed before 1 pm on a weekday, the order will go out the same day as long as the product is in stock. Shipping methods such as US Mail, Global Express, DHL, or FedEx may incur an additional fee or delay shipment of the products. When possible, we will try to accommodate customer shipping requests.

It is our policy to contact the customer to verify any additional charges, shipping adjustments, or discrepancies that result in a purchase total greater than what was originally quoted. In these cases, we will wait for confirmation (via email or phone) before processing and shipping orders.

When any discounts or codes are applicable we will apply them to your order/checkout. We offer quality products that are competitively priced. In many cases we import/order directly from the manufacturer in order to avoid middleman fees and markups.

SuperiorNA Overseas Shipping Policies

  1. We recommend UPS as an international shipping option due to their reliability and tracking services.  US Mail can take longer than 14 days to reach your destination depending on the domestic location or country.  US Mail does not provide tracking information or insurance if the package is lost or damaged.
  2. We will ship the items through any means that you choose.  Taxes, duties and tariffs on any items levied in the country of destination are the responsibility of the customer.